The New Sleep Center Model: Customer Service and Patient Education

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The New Sleep Center Model: Customer Service and Patient Education
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30 Day Access | SKU: 10512
Member Price: $30.00 
Non-Member Price: $45.00 


Category: The New Sleep Center Model
Presenter(s): Shalanda Mitchell, RPSGT
CEC(s): 1.00

Description

Shalanda Mitchell reviews strategies for improving customer service and patient education. Methods for developing and maintaining a brand are discussed. She describes barriers such as poor literacy and cultural differences, as well as ideas for engaging the family to improve patient adherence to treatment.

Date of release: 4/1/2013
Estimated time to complete: 0 hr 51 min
Target Audience
Sleep technologists and sleep center staff with an interest in the changing landscape of sleep medicine.


NOTE: Online learning modules can be accessed in the AAST Online Learning Center. This learning module is eligible for Continuing Education Credit (CEC). Individuals and Sleep Centers may purchase and view learning modules but only individuals will be able to earn CEC credit. Frequently Asked Questions