Store Policies - Delivery, Payment and Returns


All store prices are subject to change.


Delivery

  • The AAST does not deliver to post office boxes; please include a street address to ensure proper delivery. 
  • Allow up to 2-3 weeks for standard delivery (more for international orders). 
  • Next-day service is available for an additional fee; contact the AAST National Office at (630) 737-9700 to inquire about next-day delivery.

Payment

  • Prepayment is required for all orders for less than $500.00. 
  • Purchase orders are accepted on orders of $500.00 or more and must be accompanied by a hard-copy of the purchase order.
  • Payment must be provided in U.S. dollars. 
  • All checks and money orders must be drawn on a U.S. bank. 

Sales Tax


Illinois Residents: If you are exempt from sales tax in the state of Illinois, your order must be accompanied by a copy of your tax exempt certificate.

Returns

  • Electronic-format products (webinars, slide sets, etc) are non-refundable.
  • Minimum return order is $50.00.
  • A 10% restocking fee will be charged on all returns.
  • A copy of the original packing slip must be included with the return indicating the reason for the return.
  • Returns must be shipped to the AAST in original, resalable condition at the customer's expense. Returns made in less than new condition are non-refundable.
  • Original shipping and handling charges are non-refundable.
  • All product returns must be made within 45 days of purchase.

Damaged or Incorrect Orders

  • Damaged or incorrect orders will be replaced at no charge to the customer. 
  • Claims for damaged or incorrect orders must be made within 45 days of receipt of your order.